Responsible Gaming with 1918 — Play Smart
At 1918, we believe a great online entertainment experience starts with awareness and self-control. This page provides guides, control tools, and support resources to help you enjoy our platform in a healthy, balanced, and responsible way.
Play for enjoyment, not to chase losses. The choice is yours.
1918's Commitment to Responsible Gaming
1918 was built not just to deliver a fun entertainment experience, but to ensure every user in Malaysia can play in a safe and responsible environment. We believe online gaming should be a form of entertainment — not a source of financial stress or personal problems.
Our commitment includes providing easily accessible self-control tools, clear information on the risks of excessive gambling, and support for users who may need assistance. We also enforce strict restrictions against minors to ensure the 1918 platform remains a safe entertainment space for adults only.
All users are reminded that online gaming involves real financial risk. The decision to play should be made consciously, with clear limits and within your personal means.
Recognise the Signs of At-Risk Behaviour
The sooner you recognise the signs, the better — catch them before they become a bigger problem.
Continuing to play in an attempt to recover money you have lost is a key warning sign of unhealthy gambling behaviour.
Finding it hard to end a session even when you intended to, or playing well beyond your planned time.
Gaming begins to interfere with your work, family, social relationships, or other important daily activities.
Feeling anxious, restless, or stressed when unable to play, or using gaming as an escape from problems.
If you recognise any of the signs above in yourself or someone you care about, we encourage you to act early — whether by using the platform's self-control tools or seeking advice from a professional.
How to Set Time and Budget Limits for Playing
One of the most effective ways to play responsibly is to set clear limits before starting each session. 1918 encourages all users to practise the following habits:
Decide upfront how much money (in RM) you are comfortable spending on entertainment. Treat it as an entertainment expense — not an investment or a way to make money.
Decide in advance how long you will play in a single session — for example, 30 minutes or one hour. Use a clock or phone alarm to help you stick to that limit.
Once your budget or time limit is reached, end the session without exception — even if you are "winning" or feel like you are "almost breaking even".
Every week or month, review your transaction history and assess whether your gaming habits are still comfortable and not affecting your finances or daily well-being.
Self-Control Features on the 1918 Platform
1918 offers several self-control options that users can access through their account settings. These tools are designed to help users actively and proactively manage their gaming habits.
You can set daily, weekly, or monthly deposit limits on your account. This helps ensure the amount you put into the platform stays within your budget and never exceeds what you have set.
If you need a break from the platform for a set period — whether a few days or a few weeks — you can activate the Take a Break option through your account settings or by contacting the 1918 support team.
For users who need a more serious measure, the self-exclusion option allows your account to be blocked for an extended period. This is a voluntary step that we fully support to help users who need a longer break.
To activate any of the self-control features above, log in to your account or contact the 1918 support team by email at [email protected].
Minor Protection
1918 is strictly for individuals aged 18 and above. We enforce this policy rigorously and require age verification during the registration process. Use of the platform by minors is strictly prohibited.
To parents and guardians, we encourage you to take the following steps to protect children from accessing online gambling content:
- Keep your account password and login details away from children
- Use parental control software on shared devices at home
- Log out of your platform account after every session, especially on shared devices
- If you suspect someone underage is accessing your account, contact the 1918 support team immediately to freeze the account
1918 does not accept registrations from individuals who know themselves to be underage. Any account confirmed to belong to a minor will be closed immediately.
Life Balance & Getting Professional Help
Online gaming should be a small part of your leisure activities — not the centre of your daily life. 1918 encourages all users to maintain a healthy balance between gaming, work, family, and social activities.
If you or someone you know is struggling with excessive gambling habits, do not hesitate to seek help. Reaching out for support is a sign of strength, not weakness.
Signs that you may need to talk to someone:
- Gambling is starting to affect your relationships with family or friends.
- You borrow money to gamble or to pay off gambling debts
- You feel stressed, guilty, or ashamed about your gaming habits
- Repeated attempts to stop playing have failed despite a genuine desire to quit
In such situations, we encourage you to reach out to a counsellor or mental health support service near you. The 1918 support team can also help you activate the necessary account controls during your recovery process.
Contact 1918 Support
If you need help with account controls or would like to discuss the self-control options available, our team is ready to assist:
- [email protected]
- In-platform live chat (24/7)
- FAQs for more information
Play Smart, Have Fun Safely
1918 is always here to help you play responsibly. If you need assistance or want to find out more about the control options available, do not hesitate to reach out to us.