1918 Privacy Policy — How We Protect Your Data
This Privacy Policy explains what information 1918 collects, how it is used, and the steps we take to ensure the personal data of Malaysian users remains secure and handled responsibly.
Effective Date: 1 January 2026. This Policy applies to all users who access or register an account with 1918.
Information We Collect
1918 collects several categories of information when you use our services. This is necessary to provide every Malaysian user with a secure, personalised, and fully functional experience.
Account Information
During registration, you are required to provide a username, password, email address, phone number, and date of birth. This information is used to create and verify your account identity. For further verification, we may request a copy of a valid identity document to meet compliance requirements.
Device & Browser Information
We automatically record technical information such as device type, operating system, browser type, IP address, screen resolution, and language settings. This data is used to optimise platform performance across different devices, including the Android and iOS smartphones popular among Malaysian users.
Payment Information in MYR
To process deposits and withdrawals in MYR, we store information related to your chosen payment methods — such as your bank account number (in encrypted form) or registered eWallet details. Full card numbers are never stored on our servers; payment processing is handled through secure payment providers.
Platform Usage Data
We record activity within the platform, including games played, bet amounts, transaction history, session duration, and page navigation. This data helps us identify usage patterns, improve your experience, and detect any unusual activity for security purposes.
How We Use Your Information
All information collected by 1918 is used solely for legitimate purposes directly related to delivering our services to you. The primary purposes are as follows:
Ensuring that only the legitimate account owner can access their account and detecting any suspicious login attempts.
Processes MYR deposits and withdrawals accurately and securely through your registered payment methods.
Analyses usage patterns to improve the interface, platform speed, and overall experience for Malaysian users.
Sending important notifications related to your account, security, promotions, or policy changes that affect your use of the platform.
Cookies & Tracking Technologies
The 1918 platform uses cookies and similar tracking technologies to enhance the user experience and ensure core platform functions work correctly. Cookies are small text files stored on your device when you access the platform through a web browser.
Types of Cookies Used
- Session Cookies: Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saving your preferences such as display language and display settings to make future visits more convenient.
- Analytics Cookies: Collecting anonymised usage data to help us understand how users interact with the platform.
- Security Cookies: Helping to detect and prevent fraudulent activity or unauthorised access to your account.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some parts of the 1918 platform.
Data Storage & Security Measures
1918 takes user data security seriously. All collected personal data is stored on servers protected by multiple layers of security. Data transfers between your device and our servers are secured using industry-standard encryption protocols.
Access to users' personal data is restricted to staff with a legitimate operational need. All personnel are bound by strict confidentiality obligations and trained in proper data handling practices.
Data Retention Period
Your personal data will be retained for as long as your account remains active or as long as necessary to provide services to you. Once an account is closed at the user's request, data will be retained for the period required to fulfil applicable legal and regulatory obligations before being permanently deleted. Financial transaction data may need to be retained for a longer period for compliance with relevant financial and legal requirements.
Sharing with Third Parties
1918 does not sell, rent, or disclose users' personal data to third parties for marketing purposes. Data may be shared only in the following limited circumstances: with payment providers to process MYR transactions, with technology partners that help operate the platform (subject to strict confidentiality agreements), or when required by law or a directive from a competent authority.
User Rights Over Personal Data
As a 1918 platform user in Malaysia, you have certain rights regarding your personal data. We are committed to facilitating the exercise of these rights upon valid request.
You have the right to request a copy of the personal data we hold on your account. This request can be submitted through customer support.
If your data is inaccurate or out of date, you can request a correction through your account settings or by contacting our support team.
You may request the deletion of your personal data, subject to legal compliance requirements that may obligate us to retain certain data.
To exercise any of the rights above, please contact the 1918 support team by email at [email protected], clearly stating your request. We will process it within a reasonable timeframe.
Policy Changes & How to Contact Us
Updates to This Policy
1918 reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated to users via in-platform notifications or to their registered email address. The effective date shown at the top of this page reflects the latest version in force. Users are encouraged to review this page periodically.
Continued use of the 1918 platform after any updates to the Privacy Policy are published will be considered acceptance of the revised policy.
Privacy-Related Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by the 1918 platform, you may contact us through:
- Support Email: [email protected]
- Live Chat: Available directly within the platform after logging in
- FAQs: Check the FAQ page for quick answers
Our team is ready to assist with any privacy-related enquiries and will respond within a reasonable timeframe.